FAQ
How can I order tickets through your site?
Go to mydiggo.com, choose the match, seating category, and number of tickets, then, follow the on-screen prompts, complete your payment and receive your order confirmation.
Are my tickets valid?
Yes, all tickets purchased through mydiggo.com are 100% valid and guaranteed.
How can I be sure I will receive my tickets?
Mydiggo.com guarantees you will receive your tickets in time to attend the event with correct and valid delivery details you provided to us.
Are children required to have a ticket to attend a match?
Ticket requirements for children vary per club/match/events, so, it is recommended that you verify the requirement of by contact our customer service before booking your tickets with us.
Do you sell gift cards?
You can purchase gift cards on mydiggo.com for an amount of money, as a gift, and forward it to the person of your choice to put toward the purchase of tickets to any match they choose.
What if I need to purchase more tickets than you have listed available?
We purchase and sell tickets daily, so, the available quantity is always changing. If you need more tickets than you see available, contact us by email at product@peanutour.com or by telephone/whatsapp at any of the number listed at mydiggo.com.com
When can i contact you if i have questions or requests?
We are available 24/7 either by email, telephone, or our live chat.
I need one more ticket, can I add another ticket to my order?
You will have to place a new order and put a special request with the original order number, asking for them to sit together. We also recommend that you phone our call center to be sure your information has been received. We cannot guarantee they will be seated together, but, we will do our best to accommodate your request, based on ticket availability.
What if I accidentally order twice?
Please email us immediately at product@peanutour.com and report your issue along with the two order ID numbers and the details of what occurred. We will check your account and get back to you with our result.
What is my account?
Your client account is automatically registered when you place your order and complete your payment successfully. You can go there to print out additional order confirmation information and follow your order details, or update your shipping details if needed. If you will get electronic tickets, this is also the place from where download them.
How do I access my account?
You can access your account by going to mydiggo.com and logging in with your Order ID number and email address used to place your order.
I have not received a confirmation email for my order, what should I do?
First, please check your spam/junk folders to be sure it was not misdirected. If you don't find it, contact us to be sure your email address is working properly for us to communicate with you.
How can I change my customer and/or shipping details?
You can log in to your client account at mydiggo.com with your username and , click on orders, view details and you will be able to edit your details there.
What should I do if I make a mistake in my order?
Contact us right away, either by email at product@peanutour.com, online via our live chat, or our call center at any of the phone numbers listed on our home page at mydiggo.com and we will be happy to assist you.
I purchased tickets as a gift, do you give gift cards?
Yes, gift vouchers are available to present to the recipient, prior to delivery. It is important to note that gift vouchers are not valid to enter the match, valid tickets will be needed so please make sure that the recipient will provide us with their contact and shipping details to ensure delivery to them.
How will I receive my tickets?
Tickets are usually delivered by post, shipping courier, hand delivery, pick-up point, box office collection, or electronically. It is not an option for customers to decide it but for us in order to get them delivered on time. The delivery information will be sent by email in due time and updated on your account on our site.
How does a pick-up point works?
You will collect your tickets at a designated location from one of our representatives, usually on the day of the match, and on some occasions, the day before. Instructions with address for the pick-up point location, name and mobile number for the representative, will follow by email in due time.
Which shipping companies do you use?
We use several well-known companies for our ticket deliveries when they are posted, such as Royal Mail in the UK, or UPS and/or FedEx in other locations.
When will I receive my tickets?
Tickets are, generally, delivered 1-3 days prior to the match, and, on rare occasions on match day if the match is late in the day or evening.
What if I need to change my delivery address?
You can sign into your account at mydiggo.com. Please click on the order tab, and as long as there is enough time prior to the match, you can edit your shipping details and submit the changes. If not possible to do it online, please contact us urgently.
Can my tickets be delivered to me internationally?
If not electronic and due to time constraints, and ticket delivery time being so close to the date of the match, it is highly recommended that the tickets be delivered to an address in the country, and the city if possible, where the match takes place.
Do you delivery tickets to any local address?
If not electronic, tickets can be delivered to any local address that will be able to accept and sign for delivery on your behalf, within the guidelines of our delivery procedure. However, address such like Airbnb without an reception are not recommend to deliver. For this cases, please contact our customer service for support.
Can my tickets be sent to a mail box?
Ticket delivery requires a signature to confirm delivery, therefore, they cannot be sent to a mailbox.
What if no one is home to sign for my delivery?
If no one is available to sign for the parcel, the addressee will have to collect them from the shipper's office with an ID.
Can I choose my preferred delivery method?
The delivery method varies from match to match and will depend on the availability, volume, and location of the match. You can, however, make a request and we will consult our representatives to see if they can provide the method your ask for.
I will be traveling and not have access to my printer. How will I print my tickets?
Electronic tickets can be downloaded and printed from any computer, anywhere in the world.
What is Box Office collection?
Your tickets will be at the Stadium's box office, and you will need to collect them. You will be sent notice, via email, with a voucher and instructions to follow for your ticket collection.
What if I don't have a delivery address when I place my order?
You can place an order prior to having a local address, and then sign into your client account with your Order ID and email address, and edit your shipping information. It is recommended that you update your shipping details no later than 10-14 days prior to the match.
How will I know if my hotel will accept my delivery?
We highly recommend that you notify your hotel that you will be expecting a package and ask them to accept it, on your behalf, and hold it for your arrival. If they refuse, please notify us immediately and we will do our best to find an alternative delivery method.
I am renting through AirBnB, can my tickets be delivered there?
AirBnb locations require very specific shipping details, including the name and phone number of the resident at the location. You must make sure the location is able to accept delivery prior to your arrival, or if the owner is willing to accept delivery on your behalf. If not, a different delivery method will have to be arranged and we must be notified as soon as possible.
What if I only arrive to my hotel on the day of the match? How can I get my tickets?
Once you furnish us with all the details of your booking and confirm with your hotel that they will accept delivery on your behalf and hold it for your arrival, we will deliver to your hotel based on the delivery method confirmed for your order.
I am only going to the match for the day, how will I get my tickets?
It is always helpful to be able to have an address or location in the country of the match. If that is not available, please let us know and we will work hard to make other arrangements and notify you as soon as the delivery method is confirmed.
If I stay with a friend or family member, can you deliver my tickets to their home?
If staying with friends or family, be sure to provide us with the family name of the residents, including the phone number of the contact person at that residence, and notify them of a possible delivery arriving on your behalf. There should be no problem as long as all the needed details are provided correctly.
Will my order be seated together?
We guarantee seating in pairs unless they are ordered as singles, therefore, your tickets will be adjacent to one another, but not always side by side.
What if my seats are not together as you guarantee?
In the rare event that your pair of ticket seating is not adjacent to one another, please take a photo of the tickets and notify us by email at product@peanutour.com. As per our terms & conditions, and based on the distance of separation and an examination by our management team, you will be reimbursed in the amount of 3% - 15% of the price of purchase.
How can I know where I will be seating in the stadium?
The category description explains the location of your seats, and the seating plan, when available on our website, shows the entire seating area for each category. When the seating plan is offered, it can be accessed by clicking on the link "view seating plan" next to the category.
Can I know the row and seat number to expect?
We do not offer/sell tickets based on specific seat location (seat/row/block) but according to our categories described online. These categories are covering specific areas of the stadium and your tickets will be within the seating area of the category description of the tickets you ordered. The specific row and seat number will not be available until the time of the ticket delivery.
Why are your categories & category descriptions different from the official event organization?
We sells tickets for many events in many different locations, which makes it impossible to change our categories according to each team and match. Therefore, we have our own categories & descriptions.
Will my name be printed on the ticket?
Only if it is required by the event.
Will I be seated in the Home or Away section?
Purchased tickets are always seated with the home team unless they are specifically purchased as away tickets or in the "any available" category.
If I purchase tickets in the "Any Available" category, where will I be seated?
Tickets purchased in the "Any Available" Category can be seated anywhere in the stadium, as the category description explains, and, shown in the seating plan when available.
What is the difference in seating between "Any Available" and "Any Available Single" tickets?
Both "Any Available" and "Any Available Single" tickets can be seating anywhere in the stadium, including the away section, however, "Any Available" tickets are guaranteed to be seated in pairs, and "Any Available Single" tickets are sold as single tickets only.
What should I do if I think I got the wrong tickets?
If you think your tickets are incorrect, please make sure the block is not included in the seating plan of the category you ordered. If they are not, please take a photo of your tickets and send us an email, including your order number and explaining the issue. We will send the information forward to management for review and notify you with the results.
I ordered 6 tickets and would like to be seated together. Can this be done?
Our seating is guaranteed in pairs, however, prior to a purchase of more than 2 seats, you can call our sales department to see if any guarantee of group seating is available for the match. If that is not available, you can make a special request and we will do our best to accommodate your request based on ticket availability.
Why is the price printed on my ticket different that the price I paid for it?
The price on the ticket is the original price, or face value, paid by the original ticket purchaser. Our company purchases the tickets at a higher price from the original ticket holder and then makes them available for sale at a fair market value.
Is the date and time of the match subject to change?
All times and dates are subject to change, as stated on our website and in our Terms & Conditions. The dates and times of the matches are confirmed by the official organizers. Please be sure to check the official time and date of their match, and make any needed adjustments to their travel and lodging arrangements.
Can I cancel my paid order?
In accordance with our Terms & Conditions, and as stated on the order confirmation page, all paid orders are final and cannot be changed, cancelled or refunded. In case of an extreme situation, please contact our product@peanutour.com for a more specific assistance.
Can I cancel my order in the case of a date change and I cannot attend?
Date changes are not refundable unless they are cancelled and not rescheduled, as stated in our terms & conditions. This is also the first reamrk on the page of the match on our site and on the confirmation email sent after the payment. In case of an extreme situation, please contact our product@peanutour.com for a more specific assistance.
How long will it take to see my refund?
A refund usually takes few days to reach your account but in very rare circumstances can take up to 21 working days to appear on your credit statement. If you will not see it happening, please contact our customer support.